Frequently Asked Questions

 

To order parts call us at 800-231-8978.

Please have your yacht’s hull identification number (HIN) available during your call.

 

Q: Who do I need to contact for parts, service, or warranty?

A: For parts, service, or warranty, contact your selling Carver dealer. If you purchased your boat through a private party, you can locate a dealer using the Dealer Locator within the Carver Website.

 

Q: I’m on vacation and not near my selling Carver dealer. Who do I call for service, parts, etc.?

A: You need to contact your selling Carver dealer. They will work with you to locate a repair facility in your area.

 

Q: I have an older model Carver boat and would like to replace my interior. How far back does Carver have patterns?

A: Carver tries to maintain patterns for five years. The only fabric available would be current fabric, subject to change. Fabric can be ordered through your Carver dealer.

 

Q: How do I acquire an owner’s manual for my Carver Yacht?

A: You can order an owner’s manual through your Carver dealer as far back as Model Year 1976. (Make sure you have the Hull Serial Number when placing your order.)

 

Q: Is there a product available to protect my Karadon Countertops from scratching?

A: Karadon recommends “Countertop Magic.” This should be applied regularly and can be purchased at Home Depot.

 

Q: Can I purchase engine parts from Carver, i.e. oil filters, air filters, etc.?

A: You must contact the engine manufacturer for all engine parts. (See Vendor Section on Carver Website.)

 

Q: How much weight will my hardtop carry?

A: None. The hardtop was not designed to carry any type of load on any Carver model.

 

Q: How much weight will my swim platform carry?

A: All Carver models differ. Contact your Carver dealer for specific weight recommendations.

 

Q: Why doesn’t Carver sell parts retail?

A: Our dealers are our partners. We need to support their investment in Carver. It also enhances your relationship with the dealer.

 

Q: How do I determine the gel color for my Carver boat and where can I order gel?

A: For current model year boats, contact your Carver dealer.

 

Spectrum Color has Carver Gel available for previous model year boats. You may order directly through them. PH: (800) 754-5516 or www.spectrumcolor.com

Listed below are years of use along with descriptions & Spectrum Part Numbers.

    • 1983-1992 Pure White #0003
    • 1983-2002 Bilge Grey #0013
    • 1988-1990 Dark Blue #0005
    • 1988-1990 Canyon Red #0006
    • 1988-1990 Aqua #0007
    • 1988-1990 Blue #0008
    • 1988-1990 Purple #0009
    • 1993-1994 Off White #0012
    • 1995-2003 Off White #0011
    • 2003 Black #0018
    • 2003-2005 Aztec White #0016
    • 2004 Sand Brown #0019
    • ALL YEARS Tan #0014
    • ALL YEARS Taupe #0015
    • Thru 1982 Off White #0004

Q: How far back does Carver have patterns for canvas?

A: When replacing the complete canvas, Carver tries to maintain patterns for five years. If you’re replacing only partial sections of your canvas, seek assistance at your local canvas shop.

 

Q: Is it safe to use Ethanol-Blended Gasoline in my Carver Yacht?

A: Carver recommends that you contact the engine manufacturer directly to be sure it will not cause damage. (They may have information posted on their websites. See Carver Service Vendor List for direct links to their websites.)

 

Q: What do I need to do to keep my high gloss exterior table looking new?

A: High gloss exterior tables are a custom ordered table and do require regular care and maintenance. The table should be cleaned weekly with non-abrasive soap and water. To remove minor scratches and to protect the surface, use 3M Perfect-It Polish applied with a soft polishing pad. When the table is not in use it should be kept covered with a water resistant breathable cover to protect it from the elements.

 

Q: Are Exterior High Gloss or Teak Tables covered under warranty?

A: There is no warranty coverage by Carver, or the vendor of Carver, once the table is exposed to daily temperature changes. This affects wood when it naturally expands and contracts.

 

Q: What do I need to do to keep my exterior Teak table looking new? (NOT high gloss finish)

A: Your exterior Teak table should be oiled with a high quality teak oil. This should be done on a regular basis. We recommend a monthly application to keep the wood from drying out. When the table is not in use it should be covered with a water resistant breathable cover to protect it from the elements.

 

Q: How do I find information about Trojan boats?

A: For Trojan Yachts – Model Years 1992 & Older, please contact:

MARINE TECH SALES & SERVICE
915 Lancaster Avenue
Columbia, PA 17512
Phone: (717) 684-4145
Fax: (717) 684-8331

For Trojan Yachts 1993 and newer, contact your Carver/Trojan Dealer. (See Dealer Locator for assistance.)